Frequently asked questions
Booking FAQS:
How do I book tickets?
You can book soft play wristbands through our easy and simple online booking system by clicking here. If you have any difficulties during your bookings process, our friendly Customer Services team are on hand daily to assist. You can call them on 01702 443400 between 9am-5pm every day.
Don’t forget – unlimited access to the rides and soft play at Funtopia Indoor Amusement Park is included with your Adventure Island Annual Pass! (Height and age restrictions apply.)
Can I pay at the gate?
Definitely! If you are unsure if Funtopia Indoor Amusement Park is suitable for you or the people you are visiting with, come down and see us before you purchase. Being a free admission fun park, we give you the freedom to come and see what you are purchasing before you buy. Although, we’re almost certain that you’ll love it here!
Getting to Funtopia FAQs:
How do I get to Funtopia?
Funtopia is located on Western Esplanade, directly next to the main entrance to Southend Pier. The easiest way to find us is to follow signs for Adventure Island or Southend Pier.
Are there rail links?
There are 2 train stations within walking distance of Funtopia Indoor Amusement Park. The closest is Southend Central, which is on the c2c line and has direct links with London Fenchurch Street, Upminster and Basildon stations, among others. The other station is Southend Victoria, which is on the Greater Anglia line and has direct links with London Liverpool Street station.
Do you have parking?
There is a whole array of parking within walking distance of Funtopia Indoor Amusement Park, largely run by Southend Borough Council. The majority of this is pay and display, although some use a ticket system. We would recommend that you download the app “MOBON”, which allows for parking to be paid remotely through the app, prior to your visit.
What is the Funtopia Address?
Funtopia Indoor Amusement Park
Western Esplanade
Southend on Sea
Essex
SS1 1EE
What time do you open?
Our Play Stack and Play Pod open at 11am and the Inside rides open at 12pm. Funtopia Indoor Amusement Park closes between 5pm and 6pm daily during the week. When Adventure Island is open, it usually shares the same opening hours, however on some occasions it can be open for an hour longer. For further information, please call our Customer Services team on 01702 443400. Please note, opening and closing times may change without prior warning at the discretion of management.
General FAQs:
Can we bring our own food?
Funtopia Indoor Amusement Park follows the Adventure Island ‘it’s our food only’ policy. The only exception to this is food for children under 2 years of age e.g. baby food. Guests are more than welcome to consume packed lunches in the outside areas of Adventure Island, when the park is open, sat at any of our picnic benches.
Do you have food and drink?
If you’re looking for a quick bite or a coffee and cake, then Coffeeplus is the place to go for you. Hot food options include fries, mini chicken fillets, pizzas, hot dogs and much more. With a wide selection of cakes, hot drinks and sweet and savoury snacks, there’s plenty to see you by! We also have the Feelgoods Milkshake Bar on the ground floor.
Do you offer annual passes?
Unfortunately we do not offer Funtopia annual passes, however it is included in the Adventure Island annual pass!
Are there toilets on site?
We have toilet facilities on the ground floor of the arcade (just through the tunnel by the arcade desk) and toilets upstairs next to the soft play. Both toilet facilities are disability friendly and include baby changing.
Is Funtopia Indoor Amusement Park accessible?
At Adventure Island and Funtopia Indoor Amusement Park, we believe that everyone should be able to experience the highest level of happiness with us and so we have tried to accommodate to all of our visitors as much as possible.
We offer a half-price wristband for up to two carers for those who require assistance. The individual who requires the assistance will be charged the full rate at the time of purchase..
Please note, carers must be over 16 years to accompany somebody on the rides and one of the following pieces of documentation will be required to obtain a carers band.
- Letter from DWP regarding DLA or PIP
- Diagnosis letter from NHS or doctor
- Disability ID (DID) card
For those with Annual Passes, we also offer carer Annual Passes, which are half the price of the standard Annual Pass. With this you are also able to purchase up to two carers annual passes.
For further information into our accessibility, please visit our Accessibility Policy.
What attractions are available at Funtopia Indoor Amusement Park?
Ground Floor: Funtopia Arcade, Feelgoods Arcade, Pirate’s Plunge Drop Tower, Dune Buggies ride, Galleon pirate ship ride, Feelgoods Milkshake Bar
First Floor: Funtopia admissions desk, Carousel, Coffeeplus Café, Playstack, Playpod
What happens if I lose something while I’m at Funtopia?
Firstly, don’t panic! There’s every chance that your item has been picked up by a member of our team and handed in to our Customer Services department. We’ll keep any lost belongings in a secure location for up to 4 weeks, and we’ll make every effort to ensure any lost property is reunited with its owner ASAP.
I want to make a complaint – what do I do?
If you feel your experience hasn’t been up to our usual standards, please visit our Customer Services desk to voice your concerns, or send us an email at feedback@stockvale.co.uk
We’re a charity, school or organisation and we need your support. Can you help?
Sure – we’d love to help you raise funds! Please email community.fundraising@stockvale.co.uk
Is there anywhere to leave my belongings?
We have lockers available to hire for the day – visit the arcades desk (opposite Pirate’s Plunge) for more information!
Playstack and Playpod faqs:
Is there an age restriction for the soft play?
The maximum age for Playstack is 10 years old and the maximum age for Playpod is 5 years old. Please note that children under 100cm must be accompanying adult aged 16 or over.
Is there a height restriction for the soft play?
There’s no minimum height limit. Those under 100cm must be accompanied by a responsible person over 16 years of age, who goes free. We recommend those under 120cm are accompanied by a responsible person aged 16 years of age or older. Maximum age limit of 10 years of age.
Are there any rules for the soft play?
Any guests using the Playstack or Playpod should follow the rules of play at all times:
- Arms and legs should be covered
- No food, drink or chewing gum
- No glasswear
- No sharp objects or jewellery
- No facepaint
- No shoes inside the soft play, however socks MUST be worn at all times – we sell them at the Inside Admissions desk (opposite the carousel!) if you’ve forgotten them
- No liability will be accepted for any losses, damage or theft
- Children who wear glasses or contact lenses should take particular care
- Children who are unwell should not use the soft play
- Accompanying adults cannot use the giraffe and tiger slides
Are there any disability restrictions?
It is not recommended for those with physical limitations or severe limb amputations. Guests will need full use of the entire body due to steep climbs, obstacles and slides. The Playstack and Playpod are not wheelchair accessible due to the many obstacles. Disabled guests must be able to walk unaided to experience the attraction. Guests who are afraid of heights should refrain from entering. Those with sight impairments may enter the attraction with or without a carer, should they require one.
Can I use a ride ticket to enter the soft play?
Unfortunately individual ride tickets are not valid for Playstack or Playpod and guests must have an Adventure Island wristband or a Playstack/Playpod wristband to enter.
What time does the soft play open?
Playstack and Playpod open at 11am each day, with the rides and arcade opening at 12pm. Please note that Playstack and Playpod can shut an hour before Funtopia closes.
Do you sell socks for the soft play?
Yes we do! We sell socks in a wide range of sizes at our admissions desk at the top of the stairs (opposite Carousel)
Rides FAQs:
Can adults ride for free with children?
Absolutely! If you’re over 14 years of age (and mature enough to look after another person), you can accompany a child under 120cm in height on any of our rides for free. It’s part of our Go On Together promise.
Guests over 120cm in height will not be permitted to bring on an accompanying person free of charge. (Nice try!)
How many rides are at Funtopia Indoor Amusement Park?
We have 4 family friendly rides: Galleon, Pirate’s Plunge, Dune Buggies and Carousel. We are also home to our 6 storey soft play area Playstack AND Playpod – our smaller soft play for guests aged 5 and under!
Are there height restrictions for the rides?
Galleon and Pirate’s Plunge have a minimum height of 100cm to ride and guests under 120cm must be accompanied by a responsible accompanying adult, aged 14 or over, who rides for free.
Carousel and Dune Buggies have no minimum height to ride however guests must be self-supporting. Guests under 100cm must be accompanied by a responsible accompanying adult aged 14 or over who rides for free. We recommend that guests under 120cm are accompanied.
What time do the rides open?
Our rides open at 12pm each day.
Are you open every day?
Funtopia Indoor Amusement Park is open 363 days of the year, excluding Christmas Day and Boxing Day, and may differ in closing time to Adventure Island when open.
On days where the main park is closed, but Funtopia Indoor Amusement Park remains open, the play area will open its doors from 11am daily, with the rides and Funtopia Arcade opening from 12pm.
Arcade FAQs:
What time does the arcade open?
The arcade opens at 12pm each day.
How do I pay for the arcade games?
Experience hassle-free gaming with our contactless system! No need to worry about losing coins – simply top up your card at our redemption counter and swipe to play. Your virtual tickets will be automatically stored on your card, ready to be redeemed for prizes!
With an annual pass, the more you get, the more we’ll give you! When you top up your game cards, we’ll give you extra credit for free.
Add £10, get £2 free
Add £20, get £5 free
No annual pass? No problem! You’ll still receive an extra £2 when you add £20 to your game card. Enjoy more playtime and more prizes!
I have a problem with the machine I’m playing on – what do I do?
Not to worry! Simply alert one of our Arcades team and they will be happy to help you!
Where can I redeem my tickets for a prize?
Head over to our arcades desk and pick a prize!
